Contact Us

The visitor desk handles questions about Gaelic Museum trips: ticket context, access needs, groups, and learning visits. Expect a reply within two business days.

Contact Details

Address
14 Ulster Way, Armagh, BT61 OP56, Northern Ireland
Telephone
+353 56 901 2345
Email
support@irelandprisontour.shop
Office Hours
Monday to Friday, 09:00 – 17:00

Send Us a Message

Complaints and Feedback

We investigate every complaint fairly and quickly. If something about our guidance or service falls short, use the pathway below.

  1. Submit your complaint in writing via the contact form above or by email to support@irelandprisontour.shop
  2. Include your full name, contact details, and a clear description of the issue
  3. Specify the date of your visit or the date on which the issue occurred
  4. Include any relevant booking reference numbers or correspondence
  5. Indicate the outcome you are seeking (e.g., refund, apology, correction of information)
  6. You will receive an acknowledgement within two business days
  7. A substantive answer follows within ten business days
  8. If you are not satisfied with our response, you may escalate to the relevant consumer authority in Ireland or the UK